Return Policy

Last updated: 22 September 2026

Return Policy

We offer a voluntary 30-day return policy from the date of delivery. This means you have 30 days after receiving your item to request a return.

This policy is offered in addition to any mandatory rights available under UK consumer law.

To be eligible for a voluntary return, your item must:

- Be unworn, unused and undamaged.
- Have all original tags attached.
- Be returned in its original packaging, where reasonably possible.
- Be accompanied by a receipt or other proof of purchase.

How to Return an Item

Returns must be requested and approved before sending any item back. Items sent without prior approval may not be accepted.

To initiate a return, please contact our customer service team through our Contact Page at https://miriam-jewellery.com/pages/contact or email info@miriam-jewellery.com.

Please include:

- Your order number.
- The item you wish to return.
- The reason for the return.
- Clear photographs or video if the item is damaged, defective or incorrect.

If your return is approved, we will provide the relevant return instructions.

Return Shipping Costs and Responsibility

For a change of mind or the selection of a different item, the customer is responsible for the direct cost of returning the item to our international return warehouse in China.

Any customs declarations or administrative requirements relating to a change-of-mind return are also the customer’s responsibility.

The customer remains responsible for the return shipment until it has been received by our warehouse. We strongly recommend using a tracked shipping service and keeping your shipping receipt.

If an item is confirmed to be incorrect, damaged or defective, Miriam Jewellery will cover reasonable return shipping costs. Please contact us before returning the item so that we can approve the shipping method, provide a return label where available, or confirm how reasonable return costs will be reimbursed.

Return Address

Approved returns must be sent to:

Win-Winfulfillment – Melody (CHN SNG092711)
No. 439 Huancheng North Road
Jiangbei District
Ningbo, Zhejiang 315000
China

Do not send returns to the registered address of MASSA LEGACY LLC in Wyoming. That address does not receive returned goods.

Returns sent without prior approval may not be accepted.

Earrings and Hygiene-Sensitive Items

For hygiene and safety reasons, earrings or other sealed hygiene-sensitive products cannot be returned under our voluntary return policy once their protective or hygiene seal has been removed.

This exclusion does not apply where an item is incorrect, damaged or defective, or where a return is otherwise required by applicable law.

Other Non-Returnable Items

Subject to applicable law, we cannot accept voluntary returns for:

- Gift cards.
- Items that have been worn, used or damaged after delivery.
- Items returned without their essential components or accessories.
- Sealed hygiene-sensitive products after the seal has been removed.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If you receive an incorrect, damaged or defective item, contact us as soon as reasonably possible through our Contact Page at https://miriam-jewellery.com/pages/contact or at info@miriam-jewellery.com.

Please provide:

- Your order number.
- A description of the problem.
- Clear photographic or video evidence, where reasonably possible.

We will assess the issue and provide an appropriate remedy. Depending on the circumstances, this may include a replacement, repair, refund or reimbursement of reasonable return shipping costs.

Nothing in this policy limits your statutory rights concerning goods that are faulty, not as described or otherwise non-conforming.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please request a return and place a new order once your return has been approved.

This does not affect the remedies available for incorrect, damaged or defective items.

Statutory Right to Cancel

Where the UK distance-selling cancellation right applies, you may notify us that you wish to cancel the purchase within 14 days after receiving the goods.

After notifying us, you must normally return the goods within a further 14 days. You may be responsible for the direct return costs where the goods are not faulty and we informed you of that responsibility before purchase.

Legal exceptions may apply, including to certain sealed hygiene-sensitive products after the seal has been removed.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 7 days of receiving and inspecting the returned item. Where applicable law requires an earlier refund deadline, we will follow that deadline.

Your bank, card provider or payment processor may require additional time to post the refund to your account.

For a valid statutory cancellation, we will also refund the amount required by law, including the cost of our least expensive standard delivery method where applicable.

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Return Policy