Shipping Policy

Last updated: 22 September 2026

At Miriam Jewellery, we aim to make our ordering and delivery process clear and reliable.

General Shipping Information

We currently ship only to valid residential and business addresses in the United Kingdom.

Standard shipping is free for all UK orders. There is no minimum purchase requirement.

Product Origin and Dispatch

Our products are checked, packed and dispatched by our international fulfilment partner in Ningbo, China.

A logistics partner may transport the parcel internationally before it enters the Royal Mail delivery network in the United Kingdom.

Delivery Time

The estimated total delivery time is 6–12 business days.

This consists of:

- Processing time: 2–3 business days.
- Transit time: 4–9 business days after dispatch.

Business days are Monday to Friday, excluding applicable public holidays.

Our daily order cut-off time is 6:00 pm GMT/BST — London time. Orders received after this time are processed from the following business day.

Delivery times are estimates and may be affected by customs inspections, carrier disruptions, severe weather, public holidays or other circumstances outside our reasonable control.

If a significant delay occurs, we will contact you with available information and the appropriate options.

Shipping Carrier and Tracking

Final delivery within the United Kingdom is normally completed by Royal Mail.

Another international logistics provider may transport the parcel before it reaches Royal Mail.

Once tracking becomes available, we will send a shipping confirmation by email. Tracking information may take several business days after dispatch to display its first update.

Shipping Costs

Standard shipping throughout the United Kingdom is free.

There are no separate packaging or handling charges.

Taxes, Customs Duties and Import Charges

Applicable taxes are displayed or included as required during checkout.

Miriam Jewellery is responsible for customs duties, import charges and clearance costs arising from the normal importation of an order. Customers should not be required to pay unexpected import fees for a properly processed shipment.

If a carrier requests an unexpected import payment, contact us at info@miriam-jewellery.com before making the payment.

Shipping Address

Customers are responsible for entering a complete and accurate shipping address, including the correct postcode.

Contact us immediately if you notice an address error. We can only attempt to change the address before the order has been processed or dispatched, and we cannot guarantee that a requested amendment will be possible.

Failed Delivery or Returned Packages

If delivery fails because the customer supplied an incomplete or incorrect address, refused delivery or failed to collect the parcel, the order may be returned.

We will contact you to discuss the available options. Reasonable redelivery costs may apply where the failed delivery was caused by information or conduct attributable to the customer.

Mandatory consumer rights remain unaffected.

Lost, Damaged or Marked-as-Delivered Parcels

- Tracking has not updated for an unusual period.
- Your parcel is marked as delivered but cannot be located.
- Your parcel arrives visibly damaged.

For visible damage, keep the packaging and provide clear photographs of the parcel and item.

We will investigate the matter with the carrier and work towards an appropriate resolution. We will not be responsible for losses caused by an incorrect address supplied by the customer, failure to follow delivery instructions or negligence after a confirmed delivery. However, we will gladly provide available tracking information and assist with a carrier investigation.

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Shipping Policy